Problems and improvements
Report something that is not working, or share an idea to improve functionality, flow, ease of use or design.
Report a problem or suggest an improvementPROOFENARY SUPPORT
Help at every point in the journey.
Tell us whether you are registering a supplier, reviewing evidence, finding a procurement route or completing a payment. Do not email passwords, card numbers or confidential evidence.
Account and access
Sign-in, workspace roles, company profiles and administrator access.
Proof Passports
Drafting evidence, classification, review decisions and publication.
Buying and payments
Shortlists, supplier enquiries, approved purchasing routes and Stripe checkout.
Security or privacy
Report suspicious activity, data concerns or a possible vulnerability promptly.
We aim to acknowledge normal support requests within two UK working days. Mark urgent security reports clearly in the subject.